As part of the Port of Dover’s commitment to provide the very best Kentish service to its cruise customers as part of its award winning partnership with Visit Kent, the Port has been operating customer feedback kiosks to gain information on its performance.

Sean Chaffey, Marketing and Customer Relations Manager, Port of Dover, said: “We greatly value the feedback we receive from all of our customers.  These are the people who are going to tell us whether or not we are achieving our vision of being the best port in the world.  Our cruise customers are no exception.”

Having travelled on a Fred Olsen cruise last summer, Mr P. Troubridge completed his feedback at the kiosk and was entered into a free prize draw to win a lovely Kentish hamper kindly donated by Dover-based Riverside Catering Services, caterers to Dover’s cruise terminals.  Mr Troubridge turned out to be the lucky winner of the hamper.

Rob Kirk, Co-owner of Riverside Catering Services, said: “We work closely with the Port to provide quality services to cruise passengers as well as the local community and visitors to Dover.  We were delighted to provide a special Kentish hamper that reflects how we are all working together to promote Kent and showcase what we have to offer.”

What’s more, Mr Troubridge stated that he was very satisfied with the service and facilities at the Port.  So it is a great result all round and shows that the Port is heading in the right direction towards the achievement of its vision.

Mr Chaffey added: “The Port is working hard to deliver the best product for its customers whilst at the same time supporting local suppliers that promotes the best of Kent and contributes to the local economy.”

Issued by Port of Dover External and Corporate Affairs on 01304 240400 (ext 4410 from 8.30 – 17.00)

Note to Editors

• Riverside Catering Services provides quality catering services for the Port of Dover’s cruise terminals as well as operating the café at the end of the Prince of Wales Pier and the kiosk on the seafront which it leases from the Port.